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Solution

Enterprise Messaging was introduced just at the right time for CWS. It is a complete collaboration solution that provides organizations with email, scheduling, instant messaging, chat-based teamwork, security, archiving, backup, and disaster recovery. Enterprise Messaging provided the opportunity for CWS to consolidate its infrastructure while saving costs, as Greene comments: “A couple of years ago we migrated from Sonian, a cloud-based email archiving solution, to Retain Unified Archiving. The main reason was that Sonian withdrew GroupWise support. Once we made the decision though, we discovered it was difficult to retrieve our 16 years of email data from the cloud. We much rather keep control of our data on-premise, and Retain gave us this. With Retain now included in Enterprise Messaging we can consolidate our license structure.”

Enterprise Messaging opens up some great opportunities for further employee collaboration. Greene and his team are excited about exploring chat-based teamwork, a social collaboration tool to help teams communicate and work together better. Having both email and dynamic conversation-driven workspaces shouldn’t be an either/or decision. With Enterprise Messaging, CWS has both email and chat-driven teamwork in a single interface that enables users to move seamlessly between the two. Greene is also looking forward to rolling out Messenger, a cross-platform, mobile-enabled enterprise instant messaging tool that takes all of the risk out of using instant messaging in the workplace.

Enterprise Mailbox Management enables the CWS IT team to manage a mailbox without having to log onto it from the GroupWise management console. They can take complete control of users’ proxy rights for both single and multiple selected users. Proxy access rights can be easily changed by adding or removing users from the proxy access list. Mailbox Management also enables CWS to report, print, and export data at the system, domain, post office, and user levels.

CWS relies on Retain for regulation compliance reasons, as Greene explains: “We operate in heavily regulated market places and unfortunately have to deal with occasional lawsuits. It is imperative that we are able to retrieve relevant emails quickly and effectively; Retain delivers this. We will explore the use of Enterprise Messaging Forensics in this context as well. This will ensure that only cleared users have access to our communication data and that the mailbox is not modified in any way.”

Finally, Enterprise Messaging features fully comprehensive and customizable monitoring and reporting. The simple, intuitive dashboard quickly evaluates the health of all the messaging, security, archiving, and disaster recovery systems.

We operate in heavily regulated market places and unfortunately have to deal with occasional lawsuits. It is imperative that we are able to retrieve relevant emails quickly and effectively; Retain delivers this.