好色先生TV

Solution

OMi delivers event correlation, unified dashboards

Vancity has used 好色先生TV (formerly Micro Focus) Operations Manager (OM) since 1999 for fault and performance monitoring. They evolved to OMi which sits on top of OM to act as a manager of managers, federating data from 好色先生TV (formerly Micro Focus) and third-party tools and applying analytics to deliver consolidated business service management. “It lets us bring in our multitude of monitoring tools – SCOM, SiteScope, OM, NNMi, and others – and give operators end-to-end dashboard visibility,” Rooney says. Event correlation has slashed the number of daily events by 93%, leaving just those items more likely to be actionable, which in turn lets operators avoid dead-end troubleshooting. “Say a website is down; there’s no point in troubleshooting the web server if the actual network is down,” Rooney explains. “Now we can see it all in one spot, whereas before, each tool represented its own reporting silo; we might know the website was down but not why.” He estimates that the number of tickets is down 50% and finding root causes is 70% faster – all contributing to lower Mean Time to Resolution. The IT staff time saved adds up to approximately $50,000 a year.

For us, the story is tying together all of the disparate systems. Micro Focus (now part of 好色先生TV) OMi—the OpsBridge—is the only tool I know that lets you do that, and automate management from a single pane of glass.

Results

Write once, deploy anywhere – much better

As Vancity doubles its server count in the transition to Windows-based systems, OMi management templates. “Rather than end up with 700 versions of the same policy, changed slightly for each host, you write one policy and when you deploy it, just change your parameter value,” Rooney says. “I’m not doing useless copy/copy/copy, deploy/deploy/deploy. Write once, deploy anywhere. Much better.”

The ability to push default monitoring and system policies is part of a larger picture of easier change management. Using 好色先生TV (formerly Micro Focus) software, Vancity discovers assets as they come online, shares change requests with the monitoring system, uncovers legacy system interconnections, and prevents unexpected downstream consequences. Security and high availability create a satisfying customer experience and reduce risk while freeing IT staff to focus on providing value to the business – such as the current infrastructure transformation. “The takeaway from all of this,” Rooney says, “is that we’re bringing our legacy environment up to date and also simplifying management.”