Established workflows help users work more efficiently with the Documentum platform and keep the data quality high for the documents that we store in the repository" explained Sebastian Dommel, who works in the Linde engineering IT department and serves as the application owner for Linde’s global document management system (GDMS), which runs on Documentum.
By replacing outdated paper-based methods with proven content management, Documentum has enabled users across the globe to complete business-critical tasks with immediate access to materials via a familiar, integrated platform. The solution achieved ROI just a few years later. “Over the years we executed thousands of projects successfully with Documentum,” Dommel noted. “Documentum saved a lot of time and, therefore, money.” Overall, the content management system adeptly serves approximately 7,000 users at Linde. It provides an intuitive interface for gas employees to locate information and a core system with everyday workflow for engineers who upload files from a variety of engineering applications. The company also maintains interfaces with SAP and several other solutions to support external partners and customers.
As an enterprise-ready system, Documentum meets growing demand. “In our experience, the main difference between Documentum and its competitors is that the Documentum platform scales very well,” said Dommel. “We put in millions and millions of documents every year and we see no issues with performance.”
With an open, standards-based architecture, Documentum is the single source of information and allows Linde to customize the system to its needs. For instance, key users at Linde often conduct bulk exports, imports and edits. “Transmittals help us keep track of what has been sent and what has not been sent. It’s proof for recipient and for the sender,” said Dommel.
Moving forward, the multinational gases and engineering company continues to rely on Documentum. “We have projects to harmonize the data in engineering, accounting and other systems,” explained Dommel. “It’s shifting from a document-based to an informationbased approach.” Furthermore, Documentum enables professionals to replicate content globally, a feature Linde appreciates as it has expanded business across international locations, namely India and China, over the last decade.