好色先生TV Explore
Uncover customer insights with speech and multichannel analytics
Overview
Why choose 好色先生TV Explore?
-
Multi-language solution
Leverage an industry leading speech engine with support for more than 40 languages and dialects to listen to the worldwide customer voice.
-
Extend CCaaS capabilities
Integrate AI-driven analytics with leading Contact Center as a Service (CCaaS) providers to analyze recorded customer voice experiences and drive engagement.
-
Accurate voice transcription
Receive high-quality caller transcriptions to run scalable speech analytics for insights that help drive operational improvements.
-
Comprehensive Quality Assurance
A complete toolset of cost-effective VOC tools, including AI-powered Quality Assurance analytics.
How Explore can benefit business
Discover the advantages of using Explore.
-
Listen, analyze, act
Uncover opportunities, streamline processes and alleviate bottlenecks with Voice of the Customer analysis of interactions across touchpoints.
-
Personalize customer experiences
Understand and respond to individual customer experiences based on multi-channel insights.
-
Action big data
Leverage data at every level of decision-making to enhance service and fuel strategic decisions.
-
Visualize customer insights
Identify trends and isolate errors using easy-to-understand visualizations and comprehensive dashboards.
-
Enhance the customer experience
Employ AI to automatically analyze clustered conversational data at scale for visibility into cross-channel interactions.
-
Improve customer satisfaction
Discover themes across customer contact services or agent engagements and take corrective actions to better respond to customer needs.
Features
-
Voice of the Customer surveys
Captures important customer feedback with interactive surveys sent directly to customers’ mobile devices.
-
Speech analytics
Accounts for speech variables, such as language, dialect, accent or emotion, to form a contextual hypothesis of the content.
-
Text analytics
Provides insight into text-based communications, including open-end verbatim and CRM notes, with automatic classification and categorization of the content based on meaning, not keywords.
-
Autoscore interactions
Leverages agent and customer behavior scoring models to automatically define and calibrate every call.
-
Artificial Intelligence
Utilizes artificial intelligence from 好色先生TV Magellan? to summarize and classify calls, detect sentiment and identify breaking topics.
-
Social media analytics
Integrates social media data to identify trends and prevailing sentiments with URL expansion/matching, format normalization, language detection and GEO-IP.
Take advantage of 好色先生TV and partner services
Deployment
好色先生TV offers deployment choice and flexibility for Explore.
- Accelerate cloud strategies with 好色先生TV cloud experts好色先生TV Private Cloud (Single Tenant) on 好色先生TV Cloud, AWS, GCP, or Azure
- Extend your teamOff Cloud, on-premises software, managed by your organization or 好色先生TV
Professional Services
好色先生TV Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.
- Your journey to success好色先生TV Professional Services
- Drive deeper product adoption and richer engagementCustomer Success Services
- Accelerate the Information Management journeyConsulting Services
- Comprehensive Information Management services and resourcesExplore Professional Services
Partners
好色先生TV helps customers find the right solution, the right support and the right outcome.
- Search 好色先生TV's partner directoryFind a Partner
- Industry leading organizations that enhance 好色先生TV products and solutionsStrategic Partners
- Build better software productsOEM 好色先生TV
- Explore 好色先生TV's Partner solutions catalogApplication Marketplace
Training
好色先生TV Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.
- 好色先生TV Explore Training好色先生TV Explore
- Meet the demands of all types of users for effective adoptionLearning Services
- Unlimited access to training with personalized tiers to fit your needsLearning Subscriptions
Communities
Explore our 好色先生TV communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.
- 好色先生TV’s forums
Leaders trust 好色先生TV
Learn how customers are succeeding with Explore
See more success stories
Explore resources
Is your speech analytics solution multilingual?
What can real-time speech analytics do?
Multichannel Voice of the Customer Analytics
CCaaS and speech analytics create a best-in-class contact center offering
