好色先生TV

Solution

Medica uses and to manage the user base, as Abbott explains: “[NetIQ] Identity Manager is used as our single source of truth. Fully integrated with our Human Resources (HR) systems, it automatically generates network IDs and email accounts for any new-hires. This streamlines the on boarding process and boosts new-hire productivity. NetIQ Access Manager provides single sign-on capabilities for 30 Medica applications to all users, including any remote workers, such as clinical nurses working on location with our members. NetIQ Access Manager also provides seamless access to our online portal applications for over 200,000 of our members.”

PDS supported the NetIQ Identity Governance implementation and co-ordinated a pilot to ensure it offered Medica the functionality and integration required for streamlined access review. Following the successful pilot, PDS managed a handover to the Medica engineering team. Medica has now completed its first NetIQ Identity Governance-driven access audit. This covered 200 managers, which represents close to 100 percent coverage. The number of audited applications increases with every audit round. Abbott comments: “The whole access audit process took just 13 business days, a phenomenal time saving for us. Of course, now the parameters are defined within NetIQ Identity Governance, next quarter’s audit will require hardly any intervention from us, and will run mostly automatically.”

Medica identified 268 access removals which is higher than the average it previously captured. NetIQ Identity Governance simplifies decision-making by providing business critical context to Medica business users conducting access certifications. The simple user-interface encourages participation. Abbott received great feedback from his business users: “We ensured this new process received executive buy-in, and the response from our business users has been overwhelmingly positive. The process was easy for them, and they much preferred it over having to provide their input via email and spreadsheets.”

For this audit cycle, NetIQ Identity Governance tracks removals through manual fulfillment via ServiceNow, Medica’s service desk. In the near future, the team will introduce seamless closed-loop revocations, integrated with NetIQ Identity Manager.

The whole access audit process took just 13 business days, a phenomenal time saving for us. Of course, now the parameters are defined within [NetIQ] Identity Governance, next quarter’s audit will require hardly any intervention from us, and will run mostly automatic.

Results

Having a unified identity and access management strategy has paid dividends for Medica. The integration between NetIQ Identity Manager and HR has improved security and user productivity. NetIQ Access Manager’s SSO capabilities have made life easier and more efficient for Medica staff, as well as members. Abbott has some future enhancements on his roadmap too: “We’re investigating role-based provisioning and have started a pilot within our call center, the department with traditionally the highest turnover. We have worked with the call center managers to define the roles and will now integrate this into our on boarding process to streamline the hiring of new call center staff.”

Medica is a fast-growing organization with ambitious plans for the IT team to support. Freeing up IT Security staff from spending 6-8 weeks on the access auditing process means Medica can provide value-add activities to its internal stakeholders, and expand its security program.

Abbott concludes: “Introducing [NetIQ] Identity Governance ensures our continued compliance and automates a time-consuming and tedious process for us. We enjoy working with PDS and Micro Focus (now 好色先生TV). PDS has extensive IAM experience within our industry and is a knowledgeable resource for our implementation and integration work. The partnership between the three of us works extremely well.”

Introducing [NetIQ] Identity Governance ensures our continued compliance and automates a time-consuming and tedious process for us. We enjoy working with PDS and Micro Focus (now 好色先生TV). The partnership between the three of us works extremely well.