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Duration: 8 hours

This course is intended for CX-E administrators as well as partner technicians. As it is the initial course to both certification paths, it¡¯s intended for those that seek to achieve certification for Business Administrator or Administrator roles. We will start with an overview of the CX-E system and features, followed by a tutorial on how to use the administration utility. The rest of the course covers administering the basic functionality and mailboxes of a CX- E system.

Highlights:

• Overview of CX-E and its features
• Administering the system
• Managing subscribers and auto attendants
• Basic system maintenance

On completion of this course, participants should be able to:

• Describe a CX-E systems features and functionality.
• Install the administration utility, connect to a system server, and perform basic administration tasks.
• Configure subscribers, classes of service, and distribution lists.
• Building automated attendant that can route calls with both dial in speech commands.
• Understand how speech recognition is implemented for both users and callers.
• Be able to install the reports utility and run administrative reports.
• Understand how to backup and restore the system.
• Be able to archive mailboxes and then restore them.
• Be able to make simple system configuration changes.
• Be able to configure message notifications of all types.

Audience

Business Administrator, Administrator

Prerequisites

None